Política de envío

Shipping Policy

 

This Shipping Policy outlines how ZYLUS handles the processing, shipping, and delivery of your order. We are committed to getting your order/s to you as quickly and efficiently as possible. 

 

1. Order processing

Processing time: All orders are processed within 2 business days.

Order cut-off time: Our order cut-off time is 4:00 PM, Australian Western Standard Time (Perth) on weekdays. Orders placed after this time or on weekends and public holidays will be processed on the next business day.

 

2. Shipping rates and delivery estimates

We offer several shipping options to meet your needs. You can choose your preferred method at checkout, and the cost will be calculated based on your location and the items in your order. 

Free shipping: We offer free standard shipping locally.

 

3. Tracking your order

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's delivery progress. 

 

4. Shipping restrictions

We ship to most countries worldwide. However, some regions may have shipping restrictions due to the product material or other regulations.

We cannot deliver to PO boxes or parcel lockers for certain shipping options. This will be specified during checkout if it applies to your order. 

5. Delayed, lost, or damaged packages

Delivery times: Please note that all delivery times are estimates and are not guaranteed. Delays can occur due to factors such as holidays, extreme weather, or carrier issues.

Lost or damaged packages: While we are not liable for packages lost or damaged during shipping, we want to help. If your order arrives damaged or is delayed beyond the estimated timeframe, please contact us at zylus88@gmail.com for assistance. 

 

6. Contact

For all other enquiries about Shipping Policy, please contact us at zylus88@gmail.com