Shipping policy

Shipping Policy

     This Shipping Policy outlines how ZYLUS handles the processing, shipping, and delivery of your order. We are committed to getting your order/s to you as quickly and efficiently as possible. 

 

1. Order processing

  • Processing & Handling: Orders are picked, packed and processed at our China fulfillment center within 3 business days (Monday through Friday, excluding Chinese public holidays).
  • Order cut-off time: Our order cut-off time is 4:00 PM, Australian Western Standard Time on weekdays. Orders placed after this time or on weekends and public holidays will be processed on the next business day.

 

2. Shipping rates and delivery estimates

  a. Standard Local Shipping:

  • Cost: From $10.00 AUD or Free on orders over $50.00 AUD.
  • Estimated Delivery: 10–20 days after dispatch depending on your location.
  • Note: Delivery for remote regional areas and islands may add an extra 2–5 days.

  b. Standard International Shipping:

  • Cost: From $10.00 AUD or Free on orders over $50.00 AUD. (Will be converted to your currency).
  • Estimated Delivery: 10–20 days after dispatch depending on your location.
  • Note: Delivery for remote regional areas and islands may add an extra 2–5 days.

  c. Free shipping: We offer free standard shipping for orders 50 and more.

 

3. Customs, Duties and Taxes

  • Goods and Services Tax (GST): All listed prices are inclusive of applicable tax.
  • Customs Fees & Duties: All orders under $1,000 AUD incur no extra customs duties or tariffs. If any unexpected import charges, duties or taxes DO occur upon arrival in Australia, they are the responsibility of the customer.


4. Tracking your order

     Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's delivery progress. 

 

5. Shipping restrictions

     We ship to most countries worldwide. However, some regions may have shipping restrictions due to the product material or other regulations.

     We cannot deliver to (P.O.) Boxes and Parcel Lockers for certain shipping options. This will be specified during checkout if it applies to your order. 


6. Delayed, Lost or Damaged Packages

  • Delivery times: Please note that all delivery times are estimates and are not guaranteed. Delays can occur due to factors such as holidays, extreme weather, or carrier issues.
  • Lost or damaged packages: While we are not liable for packages lost or damaged during shipping, we want to help. If your order arrives damaged or is delayed beyond the estimated timeframe, please contact us at zylus88@gmail.com for assistance. 

 

7. Contact

     For all other enquiries about Shipping Policy, please contact us at zylus88@gmail.com